Your AI drafts the fix before the ticket's assigned.
It reads an incoming ticket, drafts the fix or escalation, and updates the ticket itself, so the service desk queue moves faster. Self-hosted ITSM and observability remove the per-seat, per-event pricing entirely.
What your AI would do in IT.
Concrete jobs an AI operating system set up around your business could take on, including the ones that catch a problem before it lands on your desk.
01
Reads an incoming ticket, drafts the fix or the escalation, and updates the ticket itself.
02
Watches your monitoring alerts and drafts the incident summary before the war room even starts.
03
Answers routine internal 'how do I' questions so the service desk queue gets shorter.
04
Flags an alert pattern matching a past incident before it repeats the same outage.
minutes
175 minutes.Average time to resolve an incident, from a survey of IT leaders
What your AI does about it:
It reads your monitoring alerts and drafts the incident summary before the war room starts, so people start from the facts.
Imagine it. Here it is.
See it work.
A short, fictional scenario. Watch the AI handle it end to end.
R 692K
Typical annual licence spend
Across 9 common it tools
R 623K
Recoverable each year
After self-hosted OSS migration
3
Sector pain points we cover
From licensing to compliance to access control
The it stack, on the books
Tap a tool. See the open-source swap and the saving.
Bars show what the typical it firm spends annually on each licence. The sage portion is what the hosted open-source equivalent costs.
Typical IT stack
9 tools · R 692K/yr in licences
Replace
Okta
Identity / SSO · R 264K per year
With
Authentik / Keycloak
Self-hosted on your infra
Annual savings
R 238K
After hosting · approx 90% reduction
Current annual spend
R 692K
Estimated OSS hosting
R 69K
Annual savings
R 623K
Tap any tool to see the open-source replacement and the per-tool saving
Where it time and money leak
What we hear on every it discovery call.
Tier-1 tickets waiting for a person to triage
Routine tickets sit in a queue waiting for someone to read and route them. An AI reads, drafts the fix or escalation, and updates the ticket.
ITSM and observability costs compound with the team
ServiceNow, Datadog, Splunk and PagerDuty together for a mid-size team quietly run into seven figures a year.
Identity pricing per-seat
Okta and similar charge per user with premium tiers for features you probably need anyway. Keycloak and Authentik cover the real workload.
How we handle the it edges
The sector-specific things we get right.
Now it's real.
Four things stay true, whatever we build for you.
Your hardware or ours
On your server, on ours, or on a machine in your office running an open model. Your call.
A person approves what matters
Payments, deletions and anything going to a client wait for a yes from you or someone you choose.
Every action logged
You can see what it read, what it did and why, for every task.
Built with POPIA in mind
We set it up the way we set up any system that handles personal information, with the same care our compliance work gets.
Questions people ask
Does the AI close tickets without a technician looking at them?
For clear, low-risk fixes like this, yes, with a log you can audit. Anything ambiguous still goes to a person.
How much does this save compared to ServiceNow and Datadog?
It depends on your stack, but consolidating to self-hosted Wazuh and Graylog typically removes several per-seat and per-event line items at once.
Can it produce the board-level cost report our CFO wants?
Yes, we produce a before/after report with migration costs amortised against the ongoing savings.
Does self-hosted identity handle SSO the way Okta does?
Yes, Keycloak and Authentik cover single sign-on and the access policies most teams actually use.