Your AI answers first.
A person picks up the rest.
Your AI reads every ticket as it lands: answers the routine ones, routes the rest, and spots duplicates. What's left goes to an engineer with a summary already written.
No hot-potato tickets. No reading from a script.
Nearly
Nearly 2 in 3.
office workers say negative experiences with tools and apps affect their mood at work
What your AI does about it:
It answers the first line of every ticket, fixes what it is allowed to on the laptop with permission, and hands a person only the tickets that need one.
Nearly
Nearly 2 in 3.
IT professionals say day-to-day IT operations are so overwhelming that employee digital experience takes a back seat
What your AI does about it:
It sorts the whole queue by urgency and answers the routine tickets, so your IT team starts the day on the problems that need a person.
Imagine it. Here it is.
Your AI can see the problem on your screen and fix it while you watch
With permission, your AI reads the laptop's own logs, finds what's actually wrong, and fixes what it's allowed to. Watch it sort out a frozen Outlook and a stuck printer for a fictional user, Lerato.
How AI answers and routes IT support tickets
The SLA clocks below are real and ticking. Watch the AI answer, route, merge duplicates, and hand the tricky one to a person.
TKT-2026-0847 · SLA 30 min
Mail server not delivering to outlook.com domains
External mail to outlook.com bouncing since 14:00. Internal works fine.
On it. Checking SPF / DKIM / DMARC alignment plus MS reputation.
Found it. IP listed on SNDS. Submitting delisting + adjusting send rate.
SLA counters tick live · Tap any ticket to follow the thread
The contract on the wall, plain English
Four tiers. Times in writing.
The categories of ticket that land here
Six categories. One team to call.
User Helpdesk
Tickets in by phone, email, WhatsApp, Slack, Teams. Answered by a named engineer. SLA on every priority tier.
On-site Support
Engineers on site for hardware, network, AV, printers and anything else that needs hands. Booked on contract.
Starters & Leavers
Laptops imaged, accounts provisioned, MDM enrolled, training kit ready. Day one feels organised. The exit checklist closes every account on the way out.
Endpoint Management
Intune, Jamf, or Kandji for Mac fleets. OS patched, software pushed, lost devices wiped. Compliance reported monthly.
Identity & Access
Entra ID, Google Workspace, Okta. Conditional access, MFA, SSO, role-based group membership. Joiners and movers handled the same week.
Vendor Management
We talk to Microsoft, Vodacom, MTN, Dell, Sharp, the ISP, and the printer guy. You hear one voice. Ours.
The tools we run the desk on
What we plug into.
We meet you on whatever you already run, or set up open-source ticketing with no per-agent licence fee. Either way, the AI reads it and does the routine work.
How onboarding feels for your team
Five steps. First ticket in week one.
Discovery
wk 1Map the team. Who needs what. What apps, what hardware, what odd corners. The first week is mostly listening.
Onboard
wk 1Migrate to our ticketing inbox if needed. Set up your portal, your SLA tiers, your escalation paths. Users get a one-pager: 'How to get help.'
Stabilise
wk 2-4First month is heavy. We clear the backlog, document the quirks, and build the knowledge base. Ticket volume drops as we kill recurring causes.
Run
ongoingOngoing service. Tickets, SLAs, on-site, vendor wrangling, reporting. Quarterly review with the leadership team.
Improve
quarterlyEvery quarter: top three recurring tickets get a root-cause fix. We get paid to make ourselves quieter.
Now it's real.
Four things stay true, whatever we build for you.
Your hardware or ours
On your server, on ours, or on a machine in your office running an open model. Your call.
A person approves what matters
Payments, deletions and anything going to a client wait for a yes from you or someone you choose.
Every action logged
You can see what it read, what it did and why, for every task.
Built with POPIA in mind
We set it up the way we set up any system that handles personal information, with the same care our compliance work gets.
Managed IT support questions people ask
Does an AI actually answer support tickets?
It reads every ticket as it lands, answers the routine ones (password resets, standard requests), routes anything that needs hands on a machine, and merges duplicates. A real engineer picks up what's left.
What are your SLA response times?
Critical (P1) inside 30 minutes, 24/7. Major (P2) within 2 hours. Standard (P3) within 4 hours. Low priority (P4) within a day. All in writing before you sign.
Do you charge by the hour?
No. Flat-fee SLA contracts. You know the monthly cost up front, and there's no incentive for us to make a ticket take longer.
Can you take over from our current IT support provider?
Yes. We map your team, apps and hardware first, then migrate the ticketing inbox and SLA tiers without a gap in cover.
What ticketing systems do you work with?
Whatever you already use: Zoho Desk, Freshdesk, Jira Service Management. We plug into your existing setup rather than making you buy a new one.