Sector · Hospitality

Your AI answers guests on WhatsApp, day or night.

It confirms bookings, replies to reviews in your voice and flags the nights worth a rate change, so nobody's checking a phone at midnight. Self-hosted PMS and POS remove the per-room, per-till rent.

What your AI would do in Hospitality.

Concrete jobs an AI operating system set up around your business could take on, including the ones that catch a problem before it lands on your desk.

01

Answers booking questions on WhatsApp and email, and only escalates the unusual requests.

02

Reads guest reviews across platforms and drafts a reply for every one, in your voice.

03

Watches occupancy and flags the nights worth a rate change while there's still time.

04

Confirms tomorrow's check-ins and flags a booking missing details before the guest arrives at the desk.

 

77%.

of Tripadvisor travellers say they are more likely to book when a property owner leaves personalised responses to reviews

Tripadvisor (Ipsos MORI survey), 2019

What your AI does about it:

It reads guest reviews across platforms and drafts a reply to every one in your voice, for you to approve.

Imagine it. Here it is.

See it work.

A short, fictional scenario. Watch the AI handle it end to end.

WhatsApp Business: Baobab Lodge (fictional)
Hi, do you have a family room for 3 nights from the 14th?

This WhatsApp thread is made up. Watch the AI confirm availability and a booking.

Read what happens

Guest: Hi, do you have a family room for 3 nights from the 14th? Checking availability for those dates Family rooms, 14th-17th: 1 room available, rate R 2,450/night Sent: Yes, one family room available 14th-17th at R 2,450 a night, breakfast included. Want me to hold it for you? Guest: Yes please, hold it Holding the family room for 24 hours pending a deposit. You choose. Confirm hold and send payment link: Room held, payment link sent, and the calendar updated. Reception sees the hold in the PMS. Ask reception to call first: Left in the enquiries queue for reception to call.

R 232K

Typical annual licence spend

Across 7 common hospitality tools

R 209K

Recoverable each year

After self-hosted OSS migration

3

Sector pain points we cover

From licensing to compliance to access control

The hospitality stack, on the books

Tap a tool. See the open-source swap and the saving.

Bars show what the typical hospitality firm spends annually on each licence. The sage portion is what the hosted open-source equivalent costs.

Typical Hospitality stack

7 tools · R 232K/yr in licences

● Migrate to OSS · save 90%
Proprietary
Hosted OSS

Replace

Opera PMS

Hotel PMS · R 78K per year

With

QloApps / HotelDruid

Self-hosted on your infra

Annual savings

R 70K

After hosting · approx 90% reduction

See migration brief →

Current annual spend

R 232K

Estimated OSS hosting

R 23K

Annual savings

R 209K

Tap any tool to see the open-source replacement and the per-tool saving

Where hospitality time and money leak

What we hear on every hospitality discovery call.

01

Guest messages answered at all hours

Booking questions arrive around the clock across WhatsApp, email and Booking.com. An AI answers the routine ones instantly and only wakes you for the unusual ones.

02

PMS and channel manager double-dipping

Your PMS charges per room, your channel manager per listing, your booking engine takes a cut. Three subscriptions for one reservation.

03

POS licence per till, per month

Four tills at R1k a month is R48k a year per restaurant. Self-hosted uniCenta or Openbravo costs a server, not a rental.

How we handle the hospitality edges

The sector-specific things we get right.

01 · Concern

Guest data POPIA handling

Passport numbers, payment cards, meal preferences. Self-hosted keeps the sensitive slice in SA.

02 · Concern

PCI-DSS for card payments

Every till that touches a card brings PCI obligations. We isolate payment flows so scope stays small.

03 · Concern

Seasonal staff onboarding and offboarding

Open source IAM (Keycloak, FreeIPA) handles high-churn access control without per-user licence penalty.

What we bring to a hospitality engagement

The services your sector usually starts with.

Now it's real.

Four things stay true, whatever we build for you.

  • Your hardware or ours

    On your server, on ours, or on a machine in your office running an open model. Your call.

  • A person approves what matters

    Payments, deletions and anything going to a client wait for a yes from you or someone you choose.

  • Every action logged

    You can see what it read, what it did and why, for every task.

  • Built with POPIA in mind

    We set it up the way we set up any system that handles personal information, with the same care our compliance work gets.

Questions people ask

Does the AI ever confirm a booking without checking real availability?

No, it checks the live PMS calendar every time, so it never oversells a room.

Can it reply to reviews on Google and Booking.com too?

Yes, we connect it to whichever platforms you review on and it drafts a reply in your voice for each.

What happens to guest payment card data?

We isolate payment flows so your PCI-DSS scope stays small, and card data never sits in the same place as the AI's messages.

How does self-hosting help with seasonal staff turnover?

Open source IAM like Keycloak handles high-churn access without a per-user licence penalty every season.

Your numbers, not the industry average. Free audit, on us.

Send your licence list. We'll map it to what an AI and open source could take off your plate, and quote a migration window.