Sector · Retail

Your AI answers customers on WhatsApp. You watch it work.

It handles the routine questions, drafts the reorder before a shelf empties, and reads the week's sales so you know what's moving. Self-hosted Odoo means no per-transaction or per-seat tax on any of it.

What your AI would do in Retail.

Concrete jobs an AI operating system set up around your business could take on, including the ones that catch a problem before it lands on your desk.

01

Watches stock levels across stores and drafts the reorder before a shelf goes empty.

02

Answers common customer questions on WhatsApp and hands off to a person only for the ones that need judgement.

03

Reads the week's sales and tells you which lines are moving and which are dead weight.

04

Flags a supplier's delivery running late against a promised restock date before the shelf actually runs out.

 

38%.

Excess stock as a share of small and mid-size businesses' inventory (all industries, worldwide)

Netstock, Inventory Management Report, 2024

What your AI does about it:

It watches stock levels across your stores and drafts the reorder before a shelf goes empty, for you to approve.

Imagine it. Here it is.

See it work.

A short, fictional scenario. Watch the AI handle it end to end.

WhatsApp Business: customer support (fictional)
Hi, do you still have the navy school shoes in size 3?

This WhatsApp thread is made up. Watch the AI answer a stock question and confirm an order.

Read what happens

Nomvula: Hi, do you still have the navy school shoes in size 3? Checking stock across all three stores Navy school shoes, size 3: 2 left at Sunridge Mall, 0 at the other two branches Sent: Hi Nomvula, yes, 2 pairs left in size 3 at our Sunridge Mall branch. Want me to hold a pair for you? Nomvula: Yes please, I'll collect this afternoon Holding one pair under Nomvula's name for collection today. You choose. Confirm hold: Pair held at Sunridge Mall until 5pm, and the stock count updated. Nomvula got the confirmation. Ask a person first: Left for a staff member to confirm manually.

R 137K

Typical annual licence spend

Across 8 common retail tools

R 123K

Recoverable each year

After self-hosted OSS migration

3

Sector pain points we cover

From licensing to compliance to access control

The retail stack, on the books

Tap a tool. See the open-source swap and the saving.

Bars show what the typical retail firm spends annually on each licence. The sage portion is what the hosted open-source equivalent costs.

Typical Retail stack

8 tools · R 137K/yr in licences

● Migrate to OSS · save 90%
Proprietary
Hosted OSS

Replace

Salesforce

CRM · R 49K per year

With

SuiteCRM

Self-hosted on your infra

Annual savings

R 45K

After hosting · approx 90% reduction

See migration brief →

Current annual spend

R 137K

Estimated OSS hosting

R 14K

Annual savings

R 123K

Tap any tool to see the open-source replacement and the per-tool saving

Where retail time and money leak

What we hear on every retail discovery call.

01

Staff time on questions the AI can answer

Where's my order, is this in stock, what are your hours: the same questions, answered by a person, all day. An AI takes the routine ones and hands off the rest.

02

Per-transaction and per-seat SaaS fees

POS, inventory, loyalty and e-commerce platforms all charge by volume. Self-hosted Odoo Retail or Dolibarr removes the volume tax entirely.

03

Data locked in vendor silos

Customer history and loyalty points sit in a format the vendor controls. Open source keeps it in a format you can move whenever you want.

How we handle the retail edges

The sector-specific things we get right.

01 · Concern

POPIA for customer data

Every loyalty signup, every receipt email, every support ticket is personal information. Self-hosted makes the audit trail clean.

02 · Concern

PCI-DSS adjacency

If you handle card data, you inherit PCI-DSS obligations. Imbertech narrows your scope by isolating payment flows properly.

03 · Concern

Multi-store, multi-register sync

Self-hosted Odoo ties till, stock, and loyalty together across locations with real-time replication. No per-register licence.

What we bring to a retail engagement

The services your sector usually starts with.

Now it's real.

Four things stay true, whatever we build for you.

  • Your hardware or ours

    On your server, on ours, or on a machine in your office running an open model. Your call.

  • A person approves what matters

    Payments, deletions and anything going to a client wait for a yes from you or someone you choose.

  • Every action logged

    You can see what it read, what it did and why, for every task.

  • Built with POPIA in mind

    We set it up the way we set up any system that handles personal information, with the same care our compliance work gets.

Questions people ask

Does the AI ever take payment or make promises it can't keep?

No. It answers, checks stock and confirms holds. Anything involving money or a refund goes to a person.

Can it run across more than one store?

Yes, it checks stock across every branch you connect it to before answering a customer.

What happens to our loyalty and customer data if we leave Shopify or Mailchimp?

We export it into open formats first, so nothing is trapped when you move.

Is WhatsApp business messaging POPIA-compliant this way?

We configure retention and consent the same way we do for any channel that touches customer data.

Your numbers, not the industry average. Free audit, on us.

Send your licence list. We'll map it to what an AI and open source could take off your plate, and quote a migration window.