Open-source alternative  ·  ITSM

Replace Freshservice with GLPI.

Open source IT service management platform. Self-hosted GLPI provides ticketing, asset management, change management, CMDB, and SLA tracking. Fully ITIL-aligned.

You'd keep~R37 721 to ~R196 546/year

Current licence  ·  ITSM

Freshservice

~R37 721 – ~R196 546/yr

10-user estimate

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Replace with  ·  ITSM

GLPI

Self-hosted, R0 licence

You keep ~R196 546/yr

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Today's licence price

3 tiers. Freshservice's prices.

Vendor-advertised pricing converted to ZAR, 10-user estimate. Pick the tier closest to what your team is on today.

Starter

R37 680/yr

R314/user/month

With GLPI

Keep R37 680/yr

Growth

R97 320/yr

R811/user/month

With GLPI

Keep R97 320/yr

Pro

R196 560/yr

R1 638/user/month

With GLPI

Keep R196 560/yr

Enterprise and negotiated pricing varies. Book a free audit for your exact number.

Five years on the books

What the spend looks like compounding.

Freshservice grows around 10% per year on average. GLPI hosting stays flat. Watch the gap open up.

R0kR87kR174kR262kR349kYear 0Year 1Year 2Year 3Year 4Year 5R317kR20k flatSalesforce (50 users, 10%/yr inflation)SuiteCRM (self-hosted, maintained)

Five-year cumulative saving

R1.40M

Salesforce alone, single tool, 50 users. Stack multiple tools and the maths compounds harder.

How this migration runs

Freshservice → GLPI, in four moves.

01

Audit

Workflows, customisations, integrations, users. Mapped against the OSS feature set.

02

Plan

Migration sequence, rollback path, parallel-run schedule. You approve every step before we move.

03

Migrate

Stream the data, verify checksums, replay the audit trail. Both stacks run side by side until cutover passes every test.

04

Operate

Documentation in your repo, monitoring on your infra. We stay on as the team that maintains and grows it.

Same category

Other itsm migrations.

Running one of these alongside? Same migration shop covers both.

Check the project

Migrate Freshservice.
Keep the money.

Free audit. 30 minutes. We map your current setup, surface the real licence costs, and show you the migration in time and rand.