Replace ManageEngine ServiceDesk Plus with Zammad.
Open source helpdesk and ticketing. Modern UI, SLA management, knowledge base, live chat, email integration. Self-hosted with no per-agent limits.
You're losing ~R24 996 to ~R69 996/year.
10-user estimate across 3 published tiers of ManageEngine ServiceDesk Plus.
Pricing approximated from vendor-advertised USD converted at current FX. Enterprise and negotiated pricing varies. Book a free audit for your exact number.
ManageEngine ServiceDesk Plus vs Zammad
Typical ZAR pricing across published tiers of ManageEngine ServiceDesk Plus. Your open source alternative pays once. Setup cost. Then it runs free.
Flat rate
Flat rate
Flat rate
Open source helpdesk and ticketing. Modern UI, SLA management, knowledge base, live chat, email integration. Self-hosted with no per-agent limits.
The migration, handled.
Downloading free software isn't the job. Running it in production is. That's the part we do.
Data migration
Export everything from ManageEngine ServiceDesk Plus, transform, and import cleanly into Zammad. Nothing lost.
Parallel running
Old system stays live while the new one takes shape. Cutover only when you're ready.
Integration & SSO
Wire it into your existing email, auth, and payment stack. No isolated island.
Hardening & backups
POPIA-ready config, automated backups, monitoring, and patch management from day one.
Team training
Hands-on onboarding until your people are comfortable. Not a PDF they won't read.
Ongoing support
SLA-backed maintenance so you're not Googling error messages at 2am.
Three weeks from now, you could already have switched.
The audit is free. We'll give you a fixed-price migration quote, a timeline, and the risks, in writing. You decide from there.