Replace Freshdesk with Zammad.
Modern helpdesk with SLAs, email integration, and ticket workflows.
You're losing ~R84 000/year.
10-user estimate across the Growth tier of Freshdesk.
Pricing approximated from vendor-advertised USD converted at current FX. Enterprise and negotiated pricing varies. Book a free audit for your exact number.
Freshdesk vs Zammad
Typical ZAR pricing across published tiers of Freshdesk. Your open source alternative pays once. Setup cost. Then it runs free.
per agent
Modern helpdesk with SLAs, email integration, and ticket workflows.
The migration, handled.
Downloading free software isn't the job. Running it in production is. That's the part we do.
Data migration
Export everything from Freshdesk, transform, and import cleanly into Zammad. Nothing lost.
Parallel running
Old system stays live while the new one takes shape. Cutover only when you're ready.
Integration & SSO
Wire it into your existing email, auth, and payment stack. No isolated island.
Hardening & backups
POPIA-ready config, automated backups, monitoring, and patch management from day one.
Team training
Hands-on onboarding until your people are comfortable. Not a PDF they won't read.
Ongoing support
SLA-backed maintenance so you're not Googling error messages at 2am.
Three weeks from now, you could already have switched.
The audit is free. We'll give you a fixed-price migration quote, a timeline, and the risks, in writing. You decide from there.