Replace Zoho Desk with Zammad.
Modern helpdesk with email, chat, phone, and social media channels. Knowledge base, SLAs, automation rules, and reporting. Self-hosted Ruby app, no per-agent fees.
You're losing ~R51 600 to ~R88 800/year.
10-user estimate across 2 published tiers of Zoho Desk.
Pricing approximated from vendor-advertised USD converted at current FX. Enterprise and negotiated pricing varies. Book a free audit for your exact number.
Zoho Desk vs Zammad
Typical ZAR pricing across published tiers of Zoho Desk. Your open source alternative pays once. Setup cost. Then it runs free.
Modern helpdesk with email, chat, phone, and social media channels. Knowledge base, SLAs, automation rules, and reporting. Self-hosted Ruby app, no per-agent fees.
The migration, handled.
Downloading free software isn't the job. Running it in production is. That's the part we do.
Data migration
Export everything from Zoho Desk, transform, and import cleanly into Zammad. Nothing lost.
Parallel running
Old system stays live while the new one takes shape. Cutover only when you're ready.
Integration & SSO
Wire it into your existing email, auth, and payment stack. No isolated island.
Hardening & backups
POPIA-ready config, automated backups, monitoring, and patch management from day one.
Team training
Hands-on onboarding until your people are comfortable. Not a PDF they won't read.
Ongoing support
SLA-backed maintenance so you're not Googling error messages at 2am.
Three weeks from now, you could already have switched.
The audit is free. We'll give you a fixed-price migration quote, a timeline, and the risks, in writing. You decide from there.